Temperament Kills too Many Otherwise Good Care Providers

PIC - ME 2-2010I have seen care providers come and go from adult day care to assisted living to really promising home care providers.  Some of them brought that special compassion that allowed them to visualize new ways to make a client’s life better with every contact.  Even with such initiative and commitment I cannot give you a phone number for some of them.  Why?  Their businesses have imploded, and yes they are gone.

The reason?  Often there is a combination of items but for many its simply a matter of temperament.

All of know that every relationship requires an ability on the part of us all to adjust and business relationships are no different.  In assisted living, home care and adult day care payments from public payer sources might be late.  A check from a responsible client relative could be delayed or forgotten.  A request for clarification regarding an issue in the client’s medical history may take longer than planned.  It simply happens.

PIC - ANGRY WHITE MAN
No one cares for an unpredictable temperament

Ideally we remain equipped and prepared to do our very best to manage these situations with back-up plans, internal preparedness and systems that ensure we get our job done regardless of how the approach or response of someone else may impact us.  If we do not take this approach and choose to blow our stack, even with the wrong usage of words, the end game will be our own suffering.

One thing is for sure:  Care managers in payer sources, families of those we serve and those who regulate our business models will not – without response that could negatively impact your business – tolerate long-term your flippant, confrontational, condescending or delusional approach to business relationships and you should not expect them to.

PIC - CONTRACT CANCELED
Even if it happens informally through slowed or reduced referrals, your behavior can impact the flow of business that comes your way

Whatever personal adjustment may be required it is worth it.  After all what a shame to lose it all suddenly and/or watch it dwindle because our uneven, unpredictable or unreasonable temperament stood in the way of wealth building success.

Sign-in and share your thoughts.

_____________________________________________________

PIC - BRUCE BLOG PICTUREFor more on our contribution to our targeted areas join the PIC - LINKEDIN LOGO RESIZEDwww.LinkedIn.com Group:

Small Scale Assisted Living Success Strategies

Our other homes on the web:
www.directcaretraining.com

www.americancasemanagementinc.com
www.adultdaycaretraining.com

Photos used are for communicative affect only and may belong to their respective licensees. They must never be received as an indication of the support or endorsement of or by or affiliation with any individual or organization.  Photos are also not meant to disparage any race, gender, faith, ethnicity or sexual orientation.  The photos used are for the sole purpose of complementing the subject matter written.  This site does not sell real estate.  When the sale of real estate is associated with the sale of a care business a licensed real estate broker is involved.

Copyright 2015
All Rights Reserved
www.brucewmccollum.com

in: Blog